We're here to help
Having trouble with the app? Questions about your subscription? Need assistance with your account? Our support team is ready to help you get the most out of Fathom.
Contact us
📧 Email: support@fathom.care
We aim to respond to all support requests within 24-48 hours during business days.
Before you reach out
- Make sure you're running the latest version of the Fathom app
- Check your internet connection if you're experiencing sync issues
- Include your device type and iOS version in your message to help us assist you faster
Feedback welcome
Your experience matters to us. Whether it's a bug report, feature request, or general feedback about how we can better support your IBD journey, we want to hear from you.
For partnership inquiries, please contact partnerships@fathom.care