Last Updated: August 27th, 2025
This Privacy Notice describes how Fathom Care, Inc. ("Fathom Care," "we," or "us") handles information we collect when you access or use our websites (collectively, the "Website"), our mobile applications (each an "App" and, together with the Website, the "Services"), or when you otherwise interact with us, such as through our customer support channels.
You can also find our Health Data Privacy Notice here.
This Privacy Notice is effective as of the "Last Updated" date above. We may change this Privacy Notice from time to time. If we make changes, we will notify you by revising the "Last Updated" date. Where required by law, we will notify you of changes through the Services or by other means.
COLLECTION OF INFORMATION
Information You Provide to Us
We collect information directly from you when you create an account, use the Services, request customer support, or otherwise communicate with us. The categories of information we collect include:
- Account Information: we collect your name, email address, gender, age/birthday, and an optional profile picture.
- User Content: we collect and maintain information from the content you provide to our Services, such as chats, photos, files, transcriptions of voice recordings, information about food and drink consumption and sleep duration/quality, and any other content that you provide to our Services.
- Health Information: we collect information about your health, including information about your symptoms, medications, procedures, and any medical devices you use.
- Financial Information: we rely on third-party payment processors to collect the financial information used to pay for the Services.
- Communication Information: we collect information included in your communications with us.
We may also collect any other information you choose to provide.
Information We Collect Automatically
We automatically collect the following categories of information:
- Transactional Information: we keep a history of your transactions with us, including the dates and amounts paid for the Services.
- Internet Activity Information: we collect information about how you access our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, and browser type. We also collect information about your activity on our Website, App, and interaction with our communications, such as access times, browsing behavior (such as pages viewed and links clicked), and the page you visited before navigating to our Website
- Information Collected by Cookies and Similar Tracking Technologies: we use tracking technologies, such as cookies and pixels, and software development kits/SDKs, to collect information about your interactions with our Services and communications. These technologies help us improve our Services and communications, see which areas and features are popular, count visits, and track clicks. You may be able to adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.
Information We Collect from Other Sources
If you connect third-party apps to the Services, we may collect certain information from those apps at your direction. For example, if you connect Apple HealthKit or Google Health with the Services, we may import certain information such as step count and calories burned. We may also collect internet activity information from advertising networks and data analytics providers. Additionally, if you create or log into your Fathom Care account through a third-party platform (such as Apple or Google), we may have access to certain information from that platform, such as your name and email address, depending on the platform. We may also collect information you share when you interact with us on social media platforms.
Derived Information
We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your approximate location based on your IP address.
USE OF INFORMATION
We use the categories of information we collect for the following business and commercial purposes:
- Service Delivery: we use information to provide and maintain our Services, including to provide our AI-powered wellness companion, process payments, and authenticate your account.
- Communication: we use information to communicate with you about Fathom Care and our Services, including to respond to your questions, inform you of price or Services changes, and send you other transactional or relationship messages.
- Marketing and Advertising: we use information to send direct marketing messages (including via email) and target advertisements to you on third-party platforms and websites as described in the "Targeted Advertising and Analytics" section below. You can opt out of direct marketing messages we send by following the instructions in those communications (such as by clicking "unsubscribe" in the emails) or by reaching out via the "Contact Us" section below.
- Research and Development: we use information to monitor, analyze, and improve the Services, and generate de-identified data. We may also use information to develop new products and services where we have your consent.
- Protection and Compliance: we use information to detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity, help protect the rights and property of Fathom Care and others, and comply with our legal and financial obligations.
- Notice/Consent: we may also use information in other circumstances after giving you notice and/or getting your consent.
TARGETED ADVERTISING AND ANALYTICS
We engage others to provide analytics services, serve advertisements, and perform related services across the web and in mobile applications. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Website, including your IP address, web browser and mobile network information, pages viewed, time spent on pages, and links clicked. This information is used to deliver advertising targeted to your interests on other companies' sites or mobile apps and to analyze and track data, determine the popularity of certain content, and better understand your activity.
You can also learn more about interest-based ads, or opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance, by visiting www.aboutads.info/choices.
DISCLOSURE OF INFORMATION
We disclose information as follows:
- Vendors: we disclose information to vendors, service providers, contractors and consultants that need this information to provide services to us, such as companies that assist us with web hosting, payment processing, fraud prevention, customer service, data enrichment, analytics, and marketing and advertising.
- Advertising Partners: we disclose information to third parties for the purposes described in the Marketing and Advertising subsection above.
- Professional Advisors: we disclose information to our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
- Research Partners: with your consent we may disclose aggregated or de-identified information to third-party research partners to advance scientific or academic research.
- Legal Authorities: we may disclose information to legal authorities and others for the purposes described in the Protection and Compliance subsection above, including if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements and if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Fathom Care, our users, the public, or others.
- Corporate Transactions: we reserve the right to disclose information in connection with or during negotiations of certain corporate transactions, including the merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- Affiliates: we reserve the right to disclose information between and among Fathom Care and any current or future corporate parents, affiliates, subsidiaries, and other companies under common control and ownership.
- Other Users: if you participate in our community features or otherwise post content on our Services, other users will be able to see this information.
- Consent: we may disclose information when we have your consent or you direct us to do so.
TRANSFER OF INFORMATION
Fathom Care is headquartered in the United States and we have operations and vendors in the United States and other countries. Therefore, we and our vendors may transfer your personal information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection to your home jurisdiction.
CONTACT US
If you have any questions about this Privacy Notice, please contact us at privacy@fathom.care.